Effective August 8, 2026 (version 2026-08-08). Questions or requests: andre@portmem.com.
The marketing site (portmem.com) collects only what you submit through the access-request form: your email address. We use it to respond to your request. No advertising trackers.
The PortMem console and API (app.portmem.com) process the documents and reports you upload in order to run retrieval and verification. In the hosted tier, document text is sent to our subprocessors — Anthropic (verification judge) and NVIDIA (embeddings) — under their API data-protection terms, and stored in Google Cloud. Account, usage, and audit records are isolated with database-enforced row-level security; document content is isolated per document by access-control checks enforced in the retrieval query and again at the serving layer. The air-gap deployment tier keeps all content inside the customer boundary.
Signed evidence packets are buffered for handoff (undeletable for 1 day, automatically deleted after 2 days) and are then the customer's to archive; PortMem is not a long-term archive of your records. Evidence anchoring sends only cryptographic hashes, never content, to the OpenTimestamps network.
Account and workspace data persist while your account is active. On request we delete a workspace's ingested documents, reviews, and account data, subject to any legal obligations. One exception is deliberate: the signed audit ledger is append-only and is retained even after deletion requests, because tamper-evident records lose their value if they can be edited or erased later. Ledger entries reference your documents by cryptographic hash and identifiers, not full content. Write to the address above.
You can request access to, correction of, or deletion of your personal information at any time by emailing us. We respond to all requests, including those under GDPR, CCPA, and LGPD where applicable.
If this policy changes, the effective date above changes with it. Material changes affecting product data handling are communicated to account holders directly.